Customer Service

Shipping

All orders of in-stock garments will ship within 2 business days of receiving payment. Please note, however, that most garments (including orders of printed yardage) are made to order. Please allow 2 to 3 weeks for delivery of your made to order garment.

Domestic Shipping

Domestic orders will ship via UPS or USPS Priority Mail. You will receive a shipment confirmation email along with a tracking number once your order has shipped. Please note that your order will only be shipped once payment and delivery details have been approved. Domestic orders will be charged a flat shipping rate of $5.00.

International Shipping

International orders will ship via USPS First-Class Mail International. Domestic orders will be charged a flat shipping rate of $10.00. Please note that this service does not include delivery confirmation. If you would like to include tracking on your order, please contact us info@lotfilotfi.com for a quote.

Return Policy

To process a return, please email info@lotfilotfi.com for a return authorization number (RA #) and include the reason for return.

Lotfi will accept returns/exchanges on non-sale items returned within 15 days of delivery date. Sales items are eligible for exchange or store credit if received within 10 days of the date the order was placed (noted at the top of the invoice). All goods must be returned unused and in perfect condition along with a copy of your invoice. Please indicate on the back of your invoice the reason for your return and if you would prefer store credit or a refund to your credit card. All exchanges are subject to availability.

Please return goods to:
Lotfi
Attn: Returns
P.O. Box 720019
San Franciso, CA 94172-0019

Your account will be credited within 7 days of receipt less any shipping costs and you will be emailed a confirmation at that time. You are responsible for all shipping costs related to your return.

Privacy Policy

Personal information provided by the customer will be used to process your order. Lotfi will not disclose your information to other organizations or third parties. We may use your information to contact you about new products or sales. If you would like to have your name removed from our mailing list, please email us at info@lotfilotfi.com.