Policies

Return Policy

Lotfi will accept returns of unused goods returned within 15 days of delivery date. All goods must be returned unused, in new condition and with original tags still intact and may be returned for refund, exchange, or store credit.

Unfortunately we are not able to reimburse shipping costs.

To process a return, please email us at info@lotfilotfi.com to be issued a Return Authorization number. Please include the reason for the return in your email and specify whether you would like a refund, to make an exchange, or store credit.

Returns must be sent prepaid, via trackable carrier, insured to the full purchase amount.

Shipping

Your order will be processed and shipped within a few days of purchase.

Domestic orders will ship via USPS Priority Mail. You will receive a shipment confirmation email along with a tracking number once your order has shipped. Please note that your order will only be shipped once payment and delivery details have been approved. Domestic orders will be charged a flat shipping rate of $10.00.

International orders will ship via USPS First-Class Mail International. International orders will be charged a flat shipping rate of $15.00. Please note that this service does not include delivery confirmation. If you would like to include tracking on your order, please contact us info@lotfilotfi.com for a quote.